RETURNS POLICY

Shirt Logos hope you are happy with your purchase however if there is a problem with the products you have ordered please refer to the return policy below. All items are checked at source before shipment.

Return of Faulty Goods

  • If goods received are faulty, incorrect or damaged, please contact us as soon as you are aware of the problem. Please contact us on the day or Email shirtlogos@btconnect.com and we will be happy to help.
  • We would recommend that faulty garments are returned in person at the event if “Deliver to Event” shipping was requested. If this is not possible, we would advise a secure method of postage as damage or loss of goods in transit will be the responsibility of the purchaser.
  • We will repair, replace or refund the goods that are found to be defective.
  • Returns will be based on an individual basis.
  • We will need to see the garments in order to make a decision as to whether we will refund, replace, repair the garment or decided if it is defective at all.
  • If goods are found to be defective and it is not possible to repair or replace the goods, then a full refund or replacement product will be agreed upon by both parties.

Returns of Goods (Non-Faulty)

If the incorrect product has been ordered e.g. colour, size, garment, you are entitled to a full refund within 7 working day of taking delivery, subject to the following conditions :

  • If you require a refund, we will issue the refund after receiving the goods back.
  • The costs involved with returning the goods will be the purchaser’s responsibility.
  • We will only issue a refund if the items returned are received by us in the same condition as sold.
  • All goods should be returned directly to Shirt Logos Ltd.
  • All goods must be accompanied by a covering letter stating reason for returns along with date purchased and contact details.
  • We strongly recommend that you use a secure method of postage for your return as any loss or damage will be your responsibility.
  • Returns can also be made in person if “Deliver to Event” shipping was requested or as stated above .
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